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24 Windsor Court, Wembley, HA0 4EJ
+44 7398 945421
Hours & Days
(Open 9am – 6pm Monday to Friday)
Frequently Asked Questions
Who can I contact to report my concerns about a person who you believe is hoarding?
If you are concerned about the health and safety of a family member or a neighbour whose property and garden is excessively cluttered, a good place to start is speaking to the person about it and calling their local council safeguarding team and contact their GP if you are a close relative.
Who can I contact to report my concerns about the fire risk at a property?
If you are concerned about the health and safety of a family member or a neighbour whose property is excessively cluttered, a good place to start is speaking to the person about it, and calling their local council safeguarding team and the local fire service who can arrange a home safety visit.
Why am I finding it extremely hard to engage with a person?
We must remember the person could be feeling a shame, fear, loss, anxiety, depression, fear of been judged, has trust issues, feelings of been let down, past experiences with service have been bad, or too many officers trying to get their attention at the same time. Rule of thumb is just to be patient, curious and consistent.
I want to help a family member should I arrange a bulk clearance or blitz clean?
Whilst we may think this is a good idea for the person we love and care for, this can re traumatise the person if items are moved or got rid of without them knowing or without their consent. Best practise is to let the person decide and you just supervise the process, as trust, respect, consistency, been encouraging and patience will work eventually in your favour.
I have noticed a high level of rodent activity or smell coming from next door?
If you are concerned about pest infestation or the poor condition of a family member or a neighbour property and garden due to excessive cluttered, a good place to start is bring it to the person attention and calling their local council environmental health team.
What alternative suggestions can I offer a person I am helping organise and declutter ?
When you are supporting a person organise and declutter their home, some key questions to consider is, Do they have an escape plan?, What area or room is the best place to start and why?, and once you both have decided on that, next thing to consider is what they want to recycle, donate, sell, keep, relocate to a next room or throw away.
What are good questions to ask a person when helping them organise and declutter?
When you are helping a person on deciding what items to let go of, here are some good questions to ask them. When was the last time you needed it? When was the last time you used it? How likely is it that you will use it in the future? What is your track record of using items like this? What is the impact of keeping the things in relation to your problem?
What are some of the barrier’s officers and care agency staff face supporting a person?
Whilst you may not be aware or have much experience supporting people with hoarding behaviour, it is important to note that we may have an unconscious bias of opinion about a person with hoarding behaviour, which could have been influenced by the media, negative portrials on TV programmes, stigma, lack of knowledge and the pressure of your workload, lack of services or suitable treatment pathways.